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Jupiters - Gold Coast- avoid the poker - rather go to Brisbane

1 comment ● 2012-05-05

well, they(whom-ever makes those sort of descisions) decided that the patronage of the regular Poker player was not to their satisfaction. So they decided to only open the poker room from 6pm in the evening, instead of 12 midday like always. of course no warning was given, so the 10-20 regulars werecaught out, me ONLY playing Sat afternoons, drove 45 min there, and seeing as my circumstances were su h that i have to go by 6 pm, no poker and a general waste of time.Complained in writing, got a response a week or so later, "ok, we have now decided to hear u and will open every day from 2pm instead"

Great u would think, you may even be excused from thinking they actually did give a shit.
Nope, arrived the next Sunday- sorry, only starts tomorrow! Ok, 2nd trip for naught?! but, as a loyal victim, i returned the next Saturday (1.30 pm - to get my name on the list, ) i am #6 on the 2/4, and 13th on 2/5, total over 20 players chomping on the bit to go!
2pm comes, plenty players sitting and mulling around, a dealer AND a "floor supervisor" arrive. ONLY ONE table will open MAYBE another, but NOT before 4pm!!! by now 28 players and enough for 3 tables!!

so ppl not happy, man and the arrogance of the staff? NOT even pretending to give a shit!

When i parked my car today, joked with security who called me a "guest" i said i was a victim, like most of the visitors, now i am sure we are not "guests" and they dont even try to pretend otherwise!
Shame on you Jupiters, Shame on your piss-poor management ability, shame on your lack of respect for your customers! you wiil certainly get what u ask for.

please remember, it costs MUCH less to keep a client than get a new one!

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