Eurobet Biggest Pieces of Shit in the Entire Industry

[yoyo]

OMG I don't know where to start with these freaking morons. They've closed Australian accounts, so my account is locked so I can't login to request a withdrawal. 20 phone calls later, 30 emails later, and the responses I'm getting from these morons is just surreal. They must be hiring downies from the Philippines in their customer support department. They have sworn about 15 times they will process the withdrawal over the last few weeks, and each time, they never do. Whenever I send an email or call up demanding to know what's going on, they always say "Please login to your account to request a withdrawal." OMG TILT. The amount we're talking here is large, like 30k. I'm starting to wonder if they are fuking with me and they're in financial difficulty. I spoke to a manager today on the phone and she had to have been one of the DUMBEST people I have ever freaking spoken to in my life - no one can possibly be this stupid. They have to be fuking with me right?

[micheal saunder s]

do they have roulette on that site?

[Shelley]

How do you think he made 30k?

[sideshow luke]

Ah, the joys of dealing with outsourced, impotent customer support staff.lol cutandpasteaments

[edyeinz]

sideshow, i believe the word you are looking for is "incompetent". LOL anyways

[sideshow luke]

No, I meant impotent; online gaming support staff often aren't empowered to solve your problems.The quality of customer support across the industry is pathetic. Almost every site employs the cheapest customer service available. It's insulting to have to wait several days to receive a form-letter response from someone who often hasn't even read your email carefully.

[sideshow luke]

Yoyo, you were aware that Eurobet were closing all Australian accounts. Why didn't you withdraw your money earlier?

[saintpeter]

Ah yes, the precursor to many a disastrous situation. Withdraw, WITHDRAW. Whoops. Alright, maybe everything will be alright. Hey, I'm an optimist, it's a glitch- right?You did take precautions, Yoyo?...

[yoyo]

Eurobet/Coral is one of the largest online gaming companies in the world. My comment about their having financial difficulty was just tongue in cheek. The reason I didn't withdraw Luke was because I was told by Eurobet support a month ago that the rumours of Aust accounts being closed had no substance. I was then in Vegas when the accounts were locked. Seriously, they are easily the biggest morons I have ever dealt with. I will never cease to be amazed how people this stupid actually manage to function, let alone work and hold down a job. They must hire the worst of the Manchester white trash to fill their CS dept.

[Wreckedem]

I got my money back but only after a few phone calls. The first email they sent me said I didn't have to do anything and the money would be tranfered back to me the same way I deposited (Neteller). When this didn't happen after about two weeks I rang them and was told it had to be transferd from my poker account to my sports betting account. They did this and it took another three weeks and a few phone calls for it to be sent to my Neteller account. Yep they suck.