Free flights looking like a SCAM

[luckyshades]

Here is the email address promised by InterCasino which has been set up for Australians to discuss their free flight offers.australia.concierge@tlcmarketing.com

[THE FIDDLA]

I feel sorry for you guys.It sounded like a good promotion and obviously it's not Yoyo's fault that some potential scam company is ruining what could have been a great promotion.Question: Are InterCasino taking any responsibility for all of these problems??? Was there any mention of TLC Marketing in the original promotion T&C by InterCasino???If not, then I think InterCasino should accept some if not all responsibility as I would deem it their promotion.I feel sorry for the guys that were planning on playing in WSOP events, and this was a way to save some cash by getting a free flight.Are players actually aware of other ways to obtain free flights???eg: Credit Cards with Frequent Flyer reward points. I could travel to the WSOP every year for free on the points I accumulate by spending on my credit card, and I know that Qantas aren't going to screw me around. I have never had a problem obtaining seats on a flight that I want.CHEERSJOEYTEZI think Lonely Planet need to write a Poker Player's Travel Guide!!!

[Sin City Admin]

i smell a class action...

[Bugsy]

there is a site and forum called casinomeister.com they are very good at exposing shifty/fraudulent casinos and have assisted me to get paid on a number of occasions.I recommend you start making posts in their casino-complainys-bonus-issues forum. they also have industry reps from many online casinos ( including intercasino) available to try and sort out any problems. If they cant sort it out it looks bad for them as it is a public forum

[Ryanh]

Hi Guys,I have been made aware of the comments on this thread and am extremely disappointed to hear this feedback. I have spoke to TLC at length over the last couple of days to reiterate the importance of them providing the high level of service we demand. I believe the time difference between their main UK booking office and Australia has been a key factor in the lack of communication that you have experienced. I sincerely apologise for this and would encourage all Australian players to alternatively e-mail this specially designated e-mail address (which will be manned locally) if you have any booking queries going forward… australia.concierge@tlcmarketing.com (as quoted earlier in the thread by Luckyshades).I would like to thank you all for bringing this feedback to my attention, as it will certainly influence any decision to work with TLC again in the future, which as a result of this I cannot say I would currently be happy to do (bearing in mind they do not appear to be showing Australian customers the same level of service they have shown our other customers).However, please can I assure you all that you will all receive your flight. We pride ourselves on honesty and communicating information up front. The full terms and conditions for the promotion were viewable throughout the duration of the promotion and can be viewed again here - http://www.intercasino.com/minisite/080300c2_freeflight/9/go.html. Despite my huge annoyance at the unsatisfactory service you have received, we have had a number of positive responses from players who have been delighted that this promotion has given them the opportunity to fly to the States. TLC Marketing are a global company, approved by the ISP (Institute of Sales Promotions) and I have their word that they will meet the promise of a ‘flight to the USA’ for each and every player who sends in their booking form.If any players have any further problems then please feel free to contact me and I will personally do all I can to assist – ryanh@intercasino.comRyan HartleyInterCasino Manager

[pnw alias3]

lol @ troll abovesomeone in Sydney pay them a visit:Level 14, 122 Arthur St, North Sydney, NSW 2060

[yoyo]

Sorry guys, I've been spending my time elsewhere but someone referred me to this thread. Firstly, you have to trust me when I say that InterCasino is so easily the best and most ethical online casino going around. Also one of the largest and oldest. I would not have recommended this promotion to you all unless InterCasino (or maybe one of about 5-10 other online casinos was offering it). Secondly, I'm pretty sure InterCasino is getting screwed by TLC here. Thirdly, I'm pretty sure that the above post is not a troll, but an actual post by Ryan Hartley, the InterCasino manager, renowed as one of the best online casino managers in the business, and a regular award-winner (as is InterCasino). The chance that InterCasino would knowingly enter into a dodgy promotion is like 1 in 10,000 - seriously. I would imagine they are privately furious at this smudge on their brand name and will do everything they can to recify it. I understand some of you will be disappointed at not getting flights on the dates you though, as am I (I really thought I could fly out from Asia, and I think the T&C's said nothing to suggest I couldn't), but InterCasino won't screw us. I'm 100% sure they would rather just buy every single player return flights at cost price than risk having a controversy over it.

[Bugsy]

wow, one link to this thread on casino meister and we get this response. If everyone sends their booking details directly to RyanH TLC may suddenly be able to make the bookings

[luckyshades]

Like YoYo said, I don't think InterCasino are to blame here - except for using poor judgement in their choice of partners, i.e a company who is known the World over for not delivering what they promise.TLC's trick here, is to make it so difficult to actually redeem your flights, that at least 50% of eligible people just give up.Their ridiculously restrictive conditions they impose on travel make it hard to see many people even bothering, and coupled with the short timeline they give you to return the forms, really makes it not worth the hassle.If you wanted to take a 4 week trip to America using this promotion, there is probably not a single window for you to fly that doesn't coincide with a public holiday in either Australia or America, or an "airline lock out period". I'm pretty much done with this now - I went out and paid $2900 to fly next weekend, a price made greatly more expensive because TLC Marketing refused to get in touch with me to discuss my flights.The one last thing I'd say to Ryan is the timezone is largely irrelevant. I wasted my own time calling London every single night, only to get told someone would call me back - something which never happened.And if timezone was a problem, TLC have a Sydney office - but no one (except me) bothers to give out their phone number.TLC is a company who relies on people getting so sick and tired of jumping through unreasonable and sometimes absolutely ridiculous and unheard of hoops, that they never have to give out more than 10-20% of what they promise. And that's bad news for you guys Ryan.

[pnw alias3]

> And if timezone was a problem, TLC have a Sydney office - but no one (except me) bothers to give out their phone number.I gave out their address, someone needs to pay them a visit in North Sydney and talk with that Vegemite chick, or whatever her name is.