I placed 2 bets with Luxbet for $600 to place on the England races and got ripped off big time - could use some advice as to how to best tackle this .
I backed a horse that was paying $2.50 to place less than 30 seconds before the pool closed - it paid $1- i thought this was just a 1 off so placed another $600 bet to place on a horse paying around $4 to place with less than 20 seconds to go - once again it paid $1.04
Luxbet advertise that they pay VIC TAB +5% so i assumed they would payout on whatever the TAB paid not realising they put my $600 into the TAB pool thus ruining the pool - there was barely $1500 in the pool including my $600 so no wonder both races paid $1- i have since rung them and ask they at least match the NSW TAB price which was $1.80 for the 1st bet and $2.50 for the 2nd bet and all i got was some supervisor that kept repeating we pay what the TAB pay +5% - they have got on after the race has jumped - surely thats ILLEGAL ? i know we are not allowed to bet once the race jumps and the pool is closed - mind you Luxbet is owned by TABCORP .
I have lodged a complaint with the NT Racing Commission who have given them a week to reply and said if they had placed the bets after the race jumped its a matter for the Vic Tab .
Their customer service is pathetic and i e mailed them 3-4 times and rang them 7times and never got a call back even though i had left so many messages , before i insisted on waiting on the phone to speak to a supervisor who just brushed me off with the standard line of we pay what STAB pays - i asked him if he had put my money into the TAB pool and he would not even give me a straight anwer .
I welcome any suggestions as to what action i should take from here