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Name Brent
PNW Forum Status PNW Amateur
Location Unknown
 
Fulldeck Poker / Ongame cashout issue - Long2011 05 19
12:17 pm
Hi Guys

Hoping for some help I have posted this on 2+2 lmy posts are down the bottom - Full Deck Poker - Internet Poker - Online Poker Forum



Just wanted your opinion on this as I may just be a little impatient.

I previously played on Prime Poker which then became Fulldeckpoker I decided to deposit and have a play as I haven't player on Prime Poker or Fulldeck poker for quite a while.

I decided to cashout $700 on Tuesday at approx 12:20pm there server time this was to goto my moneybookers account which I have deposited with before.

I emailed them on Wednesday about if my cashout has been received they advised me We can confirm that your withdrawal request was successful and is been processed. I did this as I didn't receive one email to say I withdrawed funds - would be great if i had heaps of $$$ on there and someone was draining my account.

I emailed them again on Friday my time which would be Thursday evening there server time about the process of my withdrawl an get the following - Thank you for your email regarding your Moneybookers withdrawal.

I am really sorry for the delay of your withdrawal.

We are currently experiencing some delays processing Moneybookers withdrawals.

So I emailed them on Saturday and asked again for the process of my withdrawl then bang I get the

Thank you for contacting customer support regarding your withdrawal to Moneybookers.

Please be advised that your account has been temporarily blocked as a result of a random security check.


After all this time they decide to do this and slow my withdrawl process down which has already taken quite a while!

So i send them the documents they requested

1. Colour Copy of your Passport or Government Issued I.D.

2.Copy of the front and back of your Credit Card ending *xxxx ( the back should be signed)

3. Recent Copy of a Utility Bill (Gas/ Electric or Water Bill) showing your name and address, no older than 3 months.

4. A screenshot of your Moneybookers account.

Still haven't heard anything about the verification of these documents which I have no issue with as I have used them on other sites.

If my cashout was processed how can they stop it just like that as my understanding is the money has been sent to moneybookers its just waiting to be processed by them.

I find it frustrating that the 3 other sites I have cashed out on to Moneybookers money has been there within 24 hours!

Do you think I have cause for concern or should just wait it out?

*I did ask out long the security check takes and receive this so its like no time frame so that means they can just take as long as they want?

Inform you that for security check we do not have any time frame, once it will be finished you will be informed.
For your information while your account is under security check you your funds that you put for withdrawal are frozen until the check will be over.
And as your withdrawal is in process you are not able to see this transaction on your account.


Cheers

Latest email from them.

So this is what I just received from FULLDECKPOKER

Dear Brent (BrentInAus)

I'm writing you regarding your documents.

Our risk department needs you to provide us any sort of ID copy with a MRZ(machine readable zone)/ barcode, which does not apper on driving license.

Thank you for your cooperation.

Should you require further assistance or information, please reply to this message or chat with us live 24/7.

Sincerely,

Szilvia

FullDeck Poker Customer Support

Welcome To Full Deck Poker
Tel no:+1-647-724-0264


Sorry I replied back -

Hi there,

Sorry im not sure what you're after as here in Australia we don't have any sort of
ID copy with a MRZ(machine readable zone)/ barcode, which does not apper on driving license.


Please give me examples besides a passport? of what I can supply you with that is available
in Australia.

Everything I supplied is sufficent within Australia and on any other site - Drivers license,
Credit Card back and front copy, Phone Bill, copy of money Bookers account.

This is getting quite frustrating 10 days now and you guys are just using excuse after
excuse please just send my $700 withdrawl request to my money bookers account or you can
even put it back on the credit card I deposited with I am not really fussed.

But please stop making things difficult

Regards

Brent


What am I suppose to do should i be looking at making an official complaint with the Gibraltar Government / Gambling Commission and getting them involved?

Can anyone offer any advice or suggestions

thanks
AussieBrent is online now Report Post Reply With Quote

And no where on there site does it state I need a passport to be able to withdraw or id with a ID copy with a MRZ(machine readable zone)/ barcode, they do not mention anywhere that my drivers license will not be accepted even thou they requested it earlier on.

I'm not sure what else to do really I have no idea what a MRZ ID is I don't have a passport as I have never been out of Australia.

I have cashed out on these sites Pokerstars, Purple Lounge, Power Poker (Cake Network) and Ultimate Bet all have been provided with the same documents I have sent Fulldeck Poker

Anyone offer any suggestions to getting my cashout?

Cheers
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01:12 pm
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UB withdraw options2010 03 17
08:50 pm
Hi Guys,

Just wondering if anyone has withdrawn any money from UB what would be the best method for an Aussie?

Cheers
Admin - Pokernews Cup Online Sats2009 08 16
06:26 pm
Hi there

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Cheers
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05:08 pm
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